Frequently Asked Questions (FAQ)

This means complete freedom for you. Become your own travel designer and create your itinerary entirely individually. You can combine flights, hotels, activities, rental cars and transfers exactly to your liking in a single booking. For example, you easily connect a family visit with a relaxing beach holiday in Turkey and all legally protected under the umbrella of a classic package holiday.

Yes, this is exactly what our "Sun & Beach" concept is for. As a direct alternative to "Create Your Own", you will find completely prepackaged travel options for your beach holiday here. For your trip to the Turkish Mediterranean, you fly comfortably with SunExpress to the coasts via the airports in Antalya, Bodrum, Dalaman and Izmir. Additionally, we offer ready made holiday packages for Egypt. Here, you travel exclusively with our partner airline Air Cairo to the beaches of Hurghada and Marsa Alam. You simply select your desired hotel and we handle all the remaining planning.

During the selection process, you transparently see which tour operator provides your offer. We work exclusively with long standing partners. For our specific "Create Your Own" concept, Bentour is our exclusive partner and fundamentally your responsible tour operator.

Yes, absolutely. When you book with us, regardless of whether it is a prepackaged offer or your individually compiled mix, you always benefit from the legal protection of a package holiday. Your flights, your accommodation and your transfers are bundled as a secure package. This guarantees you maximum security and our full support throughout your entire trip.

By submitting your details in the final checkout step via the "Book with obligation to pay" button, you make a binding travel booking.

Immediately after completion, your final booking reference is displayed on your screen. You will also promptly receive an email with your booking confirmation and all essential information.

You can find the exact travel conditions and T&C of your tour operator transparently linked at any time directly in the final booking step.

Free baggage allowance is generally included in our fares. However, please note the exact luggage regulations during your flight selection, as the specific kilogram limits may vary depending on your chosen fare.

Your booking typically covers your flights and your chosen hotel accommodation. You enjoy complete flexibility when selecting your room category and board basis. While the vast majority of our package holidays fully include a comfortable airport transfer at your destination, this service ultimately depends on the respective tour operator. We always recommend briefly checking the exact transfer details when selecting your final offer.

Special note: In the "Create Your Own" section, a transfer is generally not included by default. However, you can flexibly add airport transfers, domestic flights and rental cars to your trip.

Yes. You can subsequently add extras such as seat reservations, additional checked baggage or fast track options for the airport via the SunExpress portal.

The exact options depend on your chosen tour operator. Predominantly, we offer convenient processing via bank transfer, credit card or SEPA direct debit.

Your official travel confirmation serves simultaneously as your invoice for your records.

After full payment, we will send your travel documents in good time before departure to the email address provided during booking.

Yes, we strongly recommend taking out suitable insurance before you travel. Relevant options for cancellation cover or international health insurance are offered to you directly before finalizing your booking.

A name change is generally only possible subject to current availability and usually incurs fees. Please inquire about the exact costs and options directly with our customer service team by phone at +49 (0) 6966779561 or via email at info@holiday-services.eu. Please have your booking reference ready.

Please refer directly to the Terms & Conditions of your booked tour operator for the exact amendment conditions and cancellation policies. If you have any questions, our customer service is happy to assist you by phone at +49 (0) 6966779561 or via email at info@holiday-services.eu.

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After concluding the contract, a percentage deposit is usually due. The remaining travel price is generally debited about four weeks before departure. We transparently show you the exact due dates and amounts before you complete your booking.

Your safety is our highest priority. You will clearly find the direct emergency numbers of your tour operator as well as the contact details of the local tour guide in your travel documents.